Product Support Field Representative
2 days ago
Product Support Field Representative
Job Summary:We are seeking a highly skilled Product Support Field Representative to provide technical support and training for our material handling equipment. The successful candidate will work closely with our dealer accounts to analyze and resolve warranty claims, provide product support, and conduct training sessions.
Key Responsibilities:- Provide product support for company-manufactured forklifts within assigned territory
- Support internal departments with service-related inquiries or projects
- Conduct training sessions for dealer account service representatives
- Enter all relevant calls into the Service Call Center
- Follow up on all territory issues on a weekly basis
- Review high-dollar warranty claims with the warranty department
- Provide updated technical information to dealer accounts
- Communicate with internal partners via message system
- Associate's degree in a technical or related field (or equivalent experience)
- 2-5 years of experience in the product support field, preferably with material handling equipment
- Strong mechanical skills and equipment troubleshooting experience
- Excellent interpersonal, communication, and listening skills
- Effective negotiation skills
- Strong business and financial acumen
- Ability to make sound, timely decisions
- Self-motivated with strong time management skills and priority focus
- MS Office Suite proficiency
- Valid driver's license with a clean DMV driving record
The work environment is typically loud, and the employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
About Doosan Bobcat:Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping, and grounds maintenance equipment, attachments, and services. We are committed to empowering people to accomplish more and fostering an inclusive and diverse workforce.
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