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Bilingual Customer Support Specialist
2 months ago
Overview: A successful independent insurance agency is in search of a qualified professional for the position of Bilingual (Spanish/English) Insurance Customer Service Representative. Candidates must possess an active Property and Casualty license or be willing to obtain one.
Role Expectations: We are looking for a dynamic individual who is eager to contribute to our agency's growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a fast-paced setting, this role offers a fulfilling career path with significant income and advancement opportunities.
Key Responsibilities:
- Develop and maintain customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing issues.
- Employ a customer-centric, needs-based approach to inform clients about various insurance solutions.
- Uphold a strong work ethic with a commitment to achieving success on a daily basis.
Benefits:
- Competitive hourly wage plus bonuses.
- Paid time off, including vacation and personal/sick days.
- Valuable industry experience.
- Opportunities for professional growth and advancement within the agency.
Qualifications:
- Strong interpersonal and communication skills, both written and verbal.
- Customer-oriented mindset.
- Excellent organizational abilities.
- Self-motivated and detail-oriented.
- Proactive problem-solving skills.
- Commitment to delivering outstanding customer service.
- Ability to learn and utilize computer systems effectively.
- Pride in completing tasks accurately and on time.
- Capability to work collaboratively in a team environment.
- Proficiency in multitasking.
- Timely and thorough reporting of activities to the agent.
- Bilingual proficiency in Spanish is required.
- Must be able to obtain a Property & Casualty license.
- The selected candidate is expected to stay updated on product changes, licensing requirements, technical advancements, and ongoing education.
If you envision yourself thriving in this role, we encourage you to submit your resume for consideration. We will reach out regarding the next steps in the interview process.
