IT Support Specialist
4 weeks ago
Nevro is a global medical device company headquartered in California, dedicated to delivering innovative solutions for chronic pain treatment. Our comprehensive HFXTM spinal cord stimulation platform includes a Senza SCS system and support services for treating chronic trunk and limb pain and painful diabetic neuropathy.
Nevro's unique approach combines proprietary 10 kHz Therapy with AI-powered optimization and maintenance of pain relief. Our HFX iQ system is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response.
Nevro also offers a minimally invasive treatment option for patients suffering from chronic sacroiliac joint pain, providing a comprehensive portfolio of products in the SI joint fusion space.
Job Summary & ResponsibilitiesThe IT Support Specialist will report directly to the IT Manager and be responsible for the global support of Nevro's IT infrastructure. Key responsibilities include responding to questions and requests from the Jira helpdesk, onboarding new hires, providing support via phone, web, and remote desktop, and troubleshooting daily issues with end users' laptops and printers.
- Provide technical support and assistance to end users
- Configure and set up new laptops and devices
- Troubleshoot and resolve technical issues
- Collaborate with the IT team to ensure seamless support
- Stay up-to-date with the latest technology and trends
To be successful in this role, you will need:
- 3+ years of experience in corporate IT support and administration
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Strong technical documentation skills
- Knowledge of Windows Desktop Support, SCCM, and Intune
Nevro offers a comprehensive benefits package, including market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, and opportunities for professional growth and development.
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