Bilingual Insurance Customer Service Representative

2 days ago


King of Prussia, Pennsylvania, United States Staff My Agency Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Establish and maintain strong relationships with customers through prompt and accurate service.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain accurate records and reports to ensure seamless communication with customers and internal teams.
Requirements:
  • Excellent interpersonal and communication skills, both written and verbal.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Ability to learn and adapt to new systems and processes quickly.
  • Bilingual in Spanish and English, with the ability to communicate effectively with customers and colleagues.
  • Property and Casualty license, with the ability to obtain and maintain.
What We Offer:
  • Competitive hourly pay and bonus structure.
  • Paid time off and vacation days.
  • Opportunities for growth and advancement within our agency.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.



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