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Configuration Specialist

4 weeks ago

King of Prussia, Pennsylvania, United States ConnectUs Corp Full time
Job Title: Configuration Specialist

Job Summary:
We're seeking a skilled Configuration Specialist to join our team at ConnectUs Corp. As a key member of our technical support team, you'll be responsible for providing exceptional support to customers with cellular devices.

Key Responsibilities:
  • Investigate and resolve technical issues with cellular devices, including smartphones, tablets, and laptops.
  • Provide clear and efficient support through various channels, including phone, email, and chat.
  • Escalate complex issues to higher-level support when necessary.
  • Stay up-to-date on the latest product features, updates, and industry trends.
  • Develop and maintain detailed records of customer interactions and solutions.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 2 years of experience in technical support or a similar role.
  • Exceptional problem-solving abilities and a knack for troubleshooting.
  • Outstanding communication skills, both verbal and written.
  • Strong understanding of technical support best practices.

What We Offer:
Competitive salary and comprehensive benefits package. Opportunities for career growth and professional development. A fun, dynamic work environment where your contributions make a real impact.