Bilingual Customer Support Specialist

2 weeks ago


King of Prussia, Pennsylvania, United States Staff My Agency Full time

Overview: A reputable insurance agency is seeking a dedicated professional for the position of Bilingual (Spanish/English) Insurance Customer Service Representative. Candidates must possess an active Property and Casualty license or be willing to obtain one.

Role Expectations: We are looking for a dynamic individual who is passionate about enhancing our business through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a dynamic environment, this role offers a fulfilling career path with significant earning potential and opportunities for advancement.

Key Responsibilities:

  • Build and maintain strong customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing.
  • Employ a customer-centric, needs-based approach to educate clients about various insurance products.
  • Uphold a strong work ethic with a commitment to achieving success daily.

What We Offer:

  • Competitive hourly wage plus bonuses.
  • Paid time off, including vacation and personal/sick days.
  • Valuable industry experience.
  • Opportunities for professional growth and advancement within the agency.

Qualifications:

  • Exceptional interpersonal and communication skills, both written and verbal.
  • Strong organizational abilities and a people-oriented mindset.
  • Self-motivated and detail-oriented with a proactive approach to problem-solving.
  • Committed to delivering outstanding customer service.
  • Proficient in learning new computer systems.
  • Pride in completing tasks accurately and on time.
  • Ability to work collaboratively in a team setting and manage multiple tasks effectively.
  • Bilingual proficiency in Spanish is required.
  • Must be able to obtain a Property & Casualty license.
  • Willingness to stay updated on product changes, licensing requirements, and ongoing education.

If you are driven to excel and envision yourself thriving in this role, we encourage you to submit your resume for consideration. We look forward to discussing the next steps in the hiring process.



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