IT Support Specialist
3 days ago
We are seeking a highly skilled IT Site Services Specialist to provide technical support and services to our Data and Technology departments. As a key member of our team, you will be responsible for resolving technical issues, providing hardware and software support, and maintaining a positive customer experience.
Key Responsibilities:- Provide standard incident resolution via IT Service Desk processes
- Provide basic technical troubleshooting to ticket-based issues, IT projects, and strategic initiatives
- Manage basic projects related to service desk processes or technology solutions
- Develop and maintain documentation for end-user communities and other IT departments
- Additional projects or tasks as assigned by management
- Responsibility for remote sites to help support and maintain their IT support needs
- Drive and promote improvement to the customer experience within Data and Technology
- Excellent interpersonal, verbal, and written communication skills
- Excellent problem-solving skills
- Client-focused approach to work; excellent customer service skills with a "Customer Experience" mindset with their end-user support
- A flexible attitude with respect to work assignments and new learning
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Willingness to work in a matrix environment and to value the importance of teamwork
- Willingness to travel to other locations to provide support as instructed by management
- 1-2 years + experience in systems support and operations, including LAN administration, PC, and user support
- Prior experience within a support-focused role, ideally with customer experience as a focus
- Basic experience is required in Hardware (Intel-based equipment) and software (PC-based operating systems and applications)
- Basic knowledge of standard IP-based networking topologies, networking hardware, and exposure to network standards and network protocols
- University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience
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King of Prussia, Pennsylvania, United States Parexel International Corporation Full time{"title": "IT Site Services Specialist", "description": "Job Title: IT Site Services SpecialistLocation: GlobalKey ResponsibilitiesProvide technical support for desktops, laptops, and user computing environments.Contribute to systems and operational projects.Perform workstation hardware and software installations.Perform hardware upgrades, maintenance, and...
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IT Support Specialist
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King of Prussia, Pennsylvania, United States Parexel International Corporation Full timeWe are seeking a highly skilled IT Site Services Specialist to provide technical support and maintenance for our Data & Technology departments. In this critical role, you will be responsible for resolving technical issues, troubleshooting, and maintaining a positive customer experience for our end-user community.Key Responsibilities:Provide technical support...
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