IT Support Specialist

3 days ago


King of Prussia, Pennsylvania, United States Parexel International Corporation Full time
IT Site Services Specialist

We are seeking a highly skilled IT Site Services Specialist to provide technical support and services to our Data and Technology departments. As a key member of our team, you will be responsible for resolving technical issues, providing hardware and software support, and maintaining a positive customer experience.

Key Responsibilities:
  • Provide standard incident resolution via IT Service Desk processes
  • Provide basic technical troubleshooting to ticket-based issues, IT projects, and strategic initiatives
  • Manage basic projects related to service desk processes or technology solutions
  • Develop and maintain documentation for end-user communities and other IT departments
  • Additional projects or tasks as assigned by management
  • Responsibility for remote sites to help support and maintain their IT support needs
  • Drive and promote improvement to the customer experience within Data and Technology
Requirements:
  • Excellent interpersonal, verbal, and written communication skills
  • Excellent problem-solving skills
  • Client-focused approach to work; excellent customer service skills with a "Customer Experience" mindset with their end-user support
  • A flexible attitude with respect to work assignments and new learning
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Willingness to work in a matrix environment and to value the importance of teamwork
  • Willingness to travel to other locations to provide support as instructed by management
Preferred Qualifications:
  • 1-2 years + experience in systems support and operations, including LAN administration, PC, and user support
  • Prior experience within a support-focused role, ideally with customer experience as a focus
  • Basic experience is required in Hardware (Intel-based equipment) and software (PC-based operating systems and applications)
  • Basic knowledge of standard IP-based networking topologies, networking hardware, and exposure to network standards and network protocols
Education:
  • University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience

  • IT Support Specialist

    3 weeks ago


    King of Prussia, Pennsylvania, United States PAREXEL Full time

    Job Title: IT Site Services Specialist IWe are seeking a highly skilled and motivated IT Site Services Specialist I to join our team. In this critical role, you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and...


  • King of Prussia, Pennsylvania, United States Parexel International Corporation Full time

    {"title": "IT Site Services Specialist", "description": "Job Title: IT Site Services SpecialistLocation: GlobalKey ResponsibilitiesProvide technical support for desktops, laptops, and user computing environments.Contribute to systems and operational projects.Perform workstation hardware and software installations.Perform hardware upgrades, maintenance, and...


  • King of Prussia, Pennsylvania, United States Parexel International Corporation Full time

    We are seeking a highly skilled IT Site Services Specialist to provide technical support and maintenance for our Data & Technology departments. In this critical role, you will be responsible for resolving technical issues, troubleshooting, and maintaining a positive customer experience for our end-user community.Key Responsibilities:Provide technical support...


  • King of Prussia, Pennsylvania, United States PAREXEL Full time

    Job Title: Senior IT Support SpecialistJob Summary:We are seeking a highly skilled Senior IT Support Specialist to join our team at PAREXEL. As a key member of our IT operations team, you will be responsible for providing technical support and expertise to our users, ensuring the smooth operation of our IT systems and infrastructure.Key...

  • IT Support Specialist

    2 weeks ago


    King of Prussia, Pennsylvania, United States Nevro Full time

    About NevroNevro is a global medical device company headquartered in Redwood City, California. Our mission is to deliver comprehensive, life-changing solutions that set the standard for enduring patient outcomes in chronic pain treatment.Job Summary & ResponsibilitiesThe IT Support Specialist will report directly to the IT Manager and be responsible for the...


  • King of Prussia, Pennsylvania, United States TEKsystems Full time

    Job DescriptionTEKsystems is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide Tier 1/2 support for hardware, software, and operating system issues.Diagnose and resolve problems using...


  • King of Prussia, Pennsylvania, United States CluePoints SA Full time

    Customer Support SpecialistCluePoints SA is seeking a highly skilled Customer Support Specialist to join our Operations team. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Initial triage of issues that require escalation to the Product Team, including...


  • King of Prussia, Pennsylvania, United States PAREXEL Full time

    {"Job Title": "Senior IT Support Specialist", "Location": "Chandigarh", "Essential Functions": "Provide technical user/systems support for desktops/laptops and user computing environments.Contribute to systems and operational projects.Perform workstation Hardware/Software installations.Perform Hardware upgrades, maintenance and repairs.Resolve end-user...


  • King of Prussia, Pennsylvania, United States Worldwide Insurance Services Full time

    Job SummaryWe are seeking a highly skilled Sales Support Specialist to join our Individual Sales team at Worldwide Insurance Services. The ideal candidate will have a strong background in sales and customer service, with excellent communication and organizational skills.Key ResponsibilitiesSupport a large broker network via telephone and email.Work with...


  • King of Prussia, Pennsylvania, United States Concentra Full time

    Job SummaryConcentra is seeking a highly skilled Radiologic Technologist and Medical Support Specialist to join our team. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients.Key ResponsibilitiesDiagnostic Imaging: Perform routine x-ray examinations in accordance with Concentra policies,...


  • King of Prussia, Pennsylvania, United States Randstad Full time

    Sales Support Specialist Job DescriptionWe are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at Randstad. In this role, you will provide essential support to the sales department, ensuring smooth operations and excellent customer service.Key Responsibilities:Assist the sales team with administrative tasks, including...


  • King of Prussia, Pennsylvania, United States Parexel International Corporation Full time

    Key Responsibilities:Provide timely and effective incident resolution through IT Service Desk processesOffer basic technical troubleshooting for ticket-based issues, IT projects, and strategic initiativesManage basic projects related to service desk processes or technology solutionsDevelop and maintain documentation for the end-user community and other IT...


  • King of Prussia, Pennsylvania, United States Canon Solutions America, Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Copier/Printer Operator: Area Support Specialist to join our team at Canon Solutions America, Inc. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our copier/printing equipment.Key...

  • IT Support Specialist

    1 month ago


    King of Prussia, Pennsylvania, United States Culligan Full time

    Job SummaryWe are seeking a skilled Desktop Engineer to join our North American IT Team. As a critical member of our team, you will provide support to internal employees and maintain the desktop and laptop infrastructure.Key ResponsibilitiesTroubleshoot computer software and hardware problemsResolve usability issues on systems and equipment in a timely...

  • IT Support Specialist

    2 weeks ago


    King of Prussia, Pennsylvania, United States Culligan Full time

    Job SummaryWe are seeking a highly skilled Desktop Engineer to join our North American IT Team. As a critical member of our team, you will provide support to internal employees and maintain the desktop and laptop infrastructure.Key ResponsibilitiesTroubleshoot computer software and hardware problemsResolve usability issues on systems and equipment in a...


  • King of Prussia, Pennsylvania, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Copier/Printer Operator: Area Support Specialist to join our team at Canon Solutions America, Inc.As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our copier/printers at various locations throughout the...


  • King of Prussia, Pennsylvania, United States Canon Solutions America, Inc. Full time

    About the RoleWe are seeking a skilled Copier/Printer Operator to join our team as an Area Support Specialist. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our copier/printing services.Key ResponsibilitiesProvide prompt and accurate reproduction of all print...


  • King of Prussia, Pennsylvania, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Copier/Printer Operator: Area Support Specialist to join our team at Canon Solutions America, Inc.As a key member of our operations team, you will be responsible for providing exceptional customer service and support for our clients across various locations. Your primary focus will be on...


  • King of Prussia, Pennsylvania, United States Parexel International Corporation Full time

    Job Title: IT Desktop EngineerAbout the Role:We are seeking an experienced IT Desktop Engineer to join our team at Parexel International Corporation. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our end-user computing services, including Wintel, MacOS, iOS, and Android platforms, Microsoft...


  • King of Prussia, Pennsylvania, United States IntePros Full time

    Executive Administrative AssistantIntePros is seeking a highly skilled Executive Administrative Assistant to support our Executive Management Team. This is a 6-month contract position with a hybrid schedule, supporting EST hours.The successful candidate will provide administrative support to executives, handling a wide range of tasks with timeliness and...