IT Support Specialist

22 hours ago


King of Prussia, Pennsylvania, United States Nevro Full time

About Nevro

Nevro is a global medical device company headquartered in California.

We are focused on delivering comprehensive, life-changing solutions that set the standard for patient outcomes in chronic pain treatment.

The company started with a mission to help patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based innovation that has impacted the lives of over 100,000 patients globally.

Nevro's comprehensive HFXTM spinal cord stimulation platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy.

Senza, Senza II, Senza OmniaTM, and Senza HFX iQTM are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy.

HFX iQ, Nevro's latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response.

Nevro's unique support services provide every patient with an HFX CoachTM throughout their pain relief journey and every physician with HFX CloudTM insights for enhanced patient and practice management.

Nevro also provides a minimally invasive treatment option for patients suffering from chronic sacroiliac joint pain and offers a comprehensive portfolio of products in the SI joint fusion space.

Job Summary & ResponsibilitiesIT Support Specialist
  • Reports directly to the IT Manager and is responsible for the global support of Nevro's IT infrastructure.
  • Responds to questions and requests with clarity and courtesy from the Jira helpdesk.
  • Onboards new hires and provides support via phone, web, remote desktop, and email to ensure continuity of core business.
  • Troubleshoots daily issues with end users' laptops, monitors, and printers and escalates to tier 2 if necessary.
  • Effectively interfaces with staff and supports meeting and conference calls with Zoom and MS Teams.
  • Prioritizes daily tasks within Jira HD and supports end users in different regions, including AUS, EMAE, and Costa Rica.
Requirements
  • 3+ years of experience in corporate IT support and administration.
  • Excellent communication and customer service skills.
  • Strong written skills and attention to detail.
  • Prioritizes day-to-day activities and is knowledgeable in Zoom conference and webinars and MS Teams.
  • Ability to work across various time zones in multi-cultural environments.
  • Excellent problem-solving skills and strong technical documentation skills.
  • Self-starter with the ability to manage their own time and work a full professional day.

Target Pay Range: $60,606 - $75,757.

Nevro offers a full suite of additional benefits, including market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre-tax savings perks, tuition reimbursement, Employee Stock Purchase Plan (ESPP), short and/or long-term incentive opportunities, recognition awards, volunteer time off, and several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion.

Nevro is an equal employment opportunity employer and welcomes applications from diverse candidates.



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