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Guest Services Coordinator
2 months ago
Job Overview
The Guest Services Coordinator plays a vital role in ensuring visitor satisfaction by managing bookings, addressing guest inquiries, and effectively resolving or escalating any issues that may arise.
Key Responsibilities
The specific duties and responsibilities of this role may differ based on the requirements of the location and the needs of the business.
- Welcome and assist guests while proactively anticipating their needs.
- Provide guests with directions, travel details, and information regarding available services and attractions.
- Manage reservations, rentals, and oversee the registration process.
- Utilize a cash register and/or software system to process financial transactions.
- Respond to phone calls and emails, delivering messages as necessary.
- Maintain a high standard of customer service and a positive demeanor towards guests, clients, and colleagues.
- Facilitate the resolution of guest concerns.
- Collaborate closely with all departments to ensure a seamless guest experience.
Compensation
The hourly wage for this position ranges from $18.00 to $18.25, influenced by factors such as the applicant's skills, qualifications, relevant degrees and certifications, prior experience, market data, and other pertinent considerations. Additional compensation may include bonuses or commissions, if applicable.
Qualifications
To be considered for this role, candidates should possess:
- Prior experience in guest services.
- Experience with cash handling is preferred.
- Exceptional customer service skills.
- Strong interpersonal and communication abilities, both verbal and written.
- Organizational skills, attention to detail, and accuracy.
About Aramark
Aramark is dedicated to serving millions of guests daily through food, facilities, and uniform services across 19 countries. Our mission is rooted in service and united by purpose, striving to achieve great things for our employees, partners, communities, and the planet. We believe in equal employment opportunities and do not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristic protected by applicable law.
At Aramark, we are committed to helping you develop your talents, fuel your passions, and empower your professional growth.
