Customer Service Representative

5 days ago


Montpelier, Vermont, United States New England Federal Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team at New England Federal Credit Union.

Key Responsibilities
  • Provide exceptional customer service to members through phone, chat, and email interactions.
  • Process transactions and services for members, ensuring accuracy and efficiency.
  • Conduct discovery conversations to understand member needs and goals.
  • Refer members to specialists when necessary, ensuring seamless support.
  • Update member information, set up internal transfers, and assist with online banking and account services.
  • Verify member security and assist with account verification.
  • Meet engagement goals and consistently provide high-quality service.
Requirements
  • Minimum of one year to three years of similar or related experience.
  • Previous customer service experience in a fast-paced call center environment preferred.
  • Excellent communication and problem-solving skills.
  • Solid attention to detail and accuracy skills.
  • Superior customer service skills.
What We Offer
  • Competitive hourly wage.
  • Medical, dental, vision, and 401(k) benefits.
  • Paid time off, personal/sick time, and gym reimbursement.
  • Student debt relief and tuition prepayment.


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