Customer Service Representative

2 weeks ago


Montpelier, Vermont, United States New England Federal Credit Union Full time
Position Overview:
New England Federal Credit Union/VSECU is seeking a motivated and member-oriented Teller to enhance our service delivery at our Berlin Branch. If you have a passion for assisting individuals and possess an interest in the financial sector, we encourage you to consider this opportunity.

Role Responsibilities:
The Teller is responsible for providing prompt, precise, and courteous service to members while adhering to established protocols during transactions such as deposits and withdrawals. This role involves:
  • Building and nurturing strong member relationships by anticipating their needs and delivering exceptional service.
  • Continuously improving technical skills necessary for executing member transactions.
  • Exhibiting empathy towards members' requirements and directing them to appropriate service staff when financial needs arise.

Working Hours:
Monday - Friday, 8:00 am - 5:00 pm

Key Duties Include:
  • Accepting cash, coins, and checks for deposit into accounts.
  • Processing deposits involving Canadian currency.
  • Handling loan payments and providing payoff quotes for auto and personal loans.
  • Requesting mortgage and home equity payoff information.
  • Maintaining a fundamental understanding of Credit Union products and services.
  • Processing withdrawals for cash or official checks.
  • Balancing the cash drawer with minimal supervision.

Qualifications:
  • Prior experience in customer service is preferred.
  • Experience in cash handling is essential.
  • Proficiency in Microsoft Office is required.
  • Strong attention to detail and accuracy is crucial.

Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, 401k matching, vacation time, student debt relief, and resources for continuing education.

E.O.E.

Compensation:
Hourly wage of $18.00.

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