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Motor Vehicle Customer Service Associate

2 months ago

Montpelier, Vermont, United States State of Vermont Full time
Position Overview

The Client Service Representative for Motor Vehicle Operations is a dynamic role that involves engaging with a high volume of clients daily. Candidates must demonstrate the ability to work autonomously and make sound judgments. Precision is essential as the role includes the assessment, validation, coding, and processing of requests related to various motor vehicle registrations, driver licenses, and identification cards. Strong customer service skills and the capability to handle substantial financial transactions are prerequisites for this position. This is a full-time role, operating Monday through Friday with potential for additional hours as needed. Please note that this position is not remote and will be conducted in an office environment.

Eligibility Criteria

This role, Client Service Representative for Motor Vehicle Operations, is accessible to all state employees and external candidates.

Job Responsibilities

Incumbents are expected to work efficiently and accurately under pressure while interacting with the public and responding to inquiries via phone. Due to the nature of the job, exposure to various illnesses is a daily consideration. Employees must be adept at managing multiple tasks and prioritizing fluctuating workloads. The role involves dealing with a diverse clientele, including those who may be confused or upset, and requires handling significant amounts of cash.

Qualifications

Applicants should possess a minimum of two years of experience in a customer service capacity, such as in retail, hospitality, or governmental roles, which involved substantial public interaction and regular use of computer systems.

Alternatively, candidates may qualify with four months of experience within the Vermont Department of Motor Vehicles, specifically in licensing or registration, while meeting the proficiency standards established by the department.

Special Requirements

As per regulatory requirements, candidates must consent to fingerprinting and a comprehensive background check, which may include criminal, financial, and driving record evaluations. Candidates will be informed of these requirements during the final stages of the interview process.

Compensation and Benefits

Working as a state employee offers a rewarding career opportunity that extends beyond just a salary. The total compensation package includes an impressive array of employee benefits, valued at approximately 30% of total compensation, which encompasses:

  • 80% of the medical premium covered by the state, along with a complimentary dental plan for employees and their families
  • Work-life balance with 11 paid holidays annually and a generous leave policy
  • State-funded Family and Medical Leave Insurance (FMLI)
  • Two retirement savings options: a defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition reimbursement opportunities
  • Flexible spending accounts for healthcare and childcare expenses
  • Affordable group life insurance
  • A wellness program incentivized for participation
  • Eligibility for the Public Service Student Loan Forgiveness Program

For detailed information regarding the benefits of state employment, please refer to the relevant resources.

Diversity and Inclusion

The State of Vermont is committed to fostering a diverse workforce and creating an inclusive environment that respects and values a variety of backgrounds, perspectives, and skills. Employment decisions are based on merit, and the state prohibits discrimination based on race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, marital status, military service, or any other characteristic protected by law.