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Payment Center Customer Service Representative

2 months ago

Montpelier, Vermont, United States National Life Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Payment Center Customer Service Representative to join our team at National Life Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Identify and understand customer needs, responding to a variety of questions and concerns in a high-volume inbound call environment.
  • Navigate multiple technology systems to research customer questions and concerns, notate policy information, and submit work items to accurately service customer transactions.
  • Process payment-related transactions in accordance with expectations, meeting standards on quality, timeliness, and accuracy.
  • Utilize significant product knowledge to guide and educate agents on product features and benefits, asking questions to provide information relevant to the customer's wants and needs.
Requirements
  • Associates degree or higher (preferred)
  • 2+ years of professional work experience interacting with customers
  • Basic ability to read and interpret information
  • Perform arithmetic, ratios, rates, and percentages
What We Offer
  • Competitive pay and outstanding health, wellness, and insurance benefits
  • Genuine opportunities for growth and career advancement
  • Full tuition sponsorship for completing your undergraduate and graduate degrees with University Arizona World Campus; additional $5K in annual tuition reimbursement
  • Paid time off and holidays
  • 40 hours of community service hours annually
  • A culture committed to inclusion and diversity
Work Environment
  • Work schedule hours: Monday-Friday 8am-7pm ET (9a-6p CT)
  • Structured schedule, with built-in breaks
  • Time spent on the phone speaking with customers and processing customer and agent requests