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Customer Service Representative

2 months ago

Montpelier, Vermont, United States Cayuse Holdings Full time
About the Role

Cayuse Holdings is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide high-quality customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Document customer interactions and update customer records
  • Participate in ongoing training and development to stay up-to-date on new technologies and products
Requirements
  • High school diploma or equivalent required
  • 2-5 years of experience in customer service or technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office Suite and other productivity tools
Preferred Qualifications
  • Associate degree or technical training in a related field
  • Experience with ServiceNow IT Service Management System
  • Strong knowledge of computer systems and technical support
Working Conditions

This is a full-time hourly non-exempt position. The ideal candidate will be able to work in a professional hybrid office environment and be physically and mentally able to perform duties for extended periods of time.