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Customer Service Representative

2 months ago

Montpelier, Vermont, United States New England Federal Credit Union Full time

Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at New England Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling cash transactions, and maintaining accurate records.

Key Responsibilities:

  • Member Service: Provide efficient, accurate, and polite service to members, responding to their inquiries and resolving any issues in a timely manner.
  • Cash Handling: Process deposits, withdrawals, and loan payments, maintaining accurate records and balancing your cash drawer.
  • Product Knowledge: Maintain a solid understanding of our credit union products and services, including loans, deposits, and other financial services.
  • Communication: Develop and maintain effective relationships with members, responding to their needs and exceeding their expectations.
  • Technical Skills: Develop and maintain technical skills needed to conduct member transactions, including proficiency in Microsoft Office.

Requirements:

  • Customer Service Experience: Previous customer service experience, preferably in a financial institution or related field.
  • Cash Handling Experience: Previous experience handling cash and maintaining accurate records.
  • Technical Skills: Proficiency in Microsoft Office and ability to learn new software applications.
  • Attention to Detail: Solid attention to detail and accuracy skills, with ability to maintain accurate records and balance cash drawer.

Benefits:

  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • 401(k) Match: Employer-matched retirement savings plan.
  • Vacation Time: Generous paid time off policy.
  • Student Debt Relief: Assistance with student loan repayment.
  • Continuing Education Resources: Access to training and development opportunities.