Restaurant Operations Manager

7 days ago

Branford, Connecticut, United States Eli's Restaurant Group Full time
About the Role

Eli's Restaurant Group is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that every guest has an exceptional dining experience.

Key Responsibilities
  • Operations Management: Manage all areas of restaurant operations, including marketing, human resources, and inventory management, to ensure that our high standards of quality, service, and operations are maintained.
  • Financial Management: Establish and manage budgets for food, paper, and cleaning supplies, ensuring that all expenses are accounted for and within budget.
  • Staffing and Scheduling: Work with Corporate to establish staffing levels based on sales projections and forecasting, and prepare schedules to ensure that all shifts are staffed accordingly.
  • Guest Experience: Interact with guests to ensure that they receive the Eli's Service Style experience, and follow up on any issues or complaints they may have.
  • Team Development: Staff, train, and develop your department's team members through ongoing feedback and coaching, and direct the work of managers, chefs, and team members.
  • Inventory Management: Manage inventory efficiently, accurately, and in a cost-effective manner, and ensure that great food is served to every guest.
  • Marketing and Promotion: Adhere to marketing objectives by executing marketing windows, and maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
Requirements
  • A minimum of 5 years prior restaurant management experience.
  • Excellent and proven people management skills, including resolving conflict, coaching, and developing others, promoting teamwork, and performance management.
  • Certification in Servsafe and Food Safety Handler Certification (or within 30 days of hiring).
  • Training for Intervention Procedures (TIPS) certification required (or within 30 days of hiring).
  • Ability to utilize Microsoft Office Suite programs (especially Word, Excel, PowerPoint, and Outlook).
  • Strong catering/to-go and events background.
  • Knowledge of business financials as well as forecasting, budgeting, and P&L reports.
  • Experience with bar service and knowledge of state and local liquor laws.
  • Understanding of and demonstrated ability to manage labor, inventory, and waste.
  • Great verbal and written communication skills and strong interpersonal and conflict resolution skills.
  • Business math and accounting skills, and strong analytical and decision-making skills.
  • Maintain a high degree of pace and intensity for an extended period of time while performing with quality and accuracy.
  • Listen to and comprehend communication from other managers, team members, and guests over background restaurant and equipment noise.
  • Ability to manage a large team and develop other management staff.
  • Adhere to a schedule that includes an average of 55+ hours per week and rotating shifts, including nights, weekends, and holidays.
  • Flexibility to cover shifts as needed, even when not previously scheduled.
  • Adhere to company uniform and appearance policy.

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