Strategic Program Manager

2 weeks ago

Nashville, Tennessee, United States Hispanic Technology Executive Council Full time
{"title": "Senior Manager of Strategy", "description": "

Job Summary

We are seeking a highly skilled Senior Manager of Strategy to join our team at the Hispanic Technology Executive Council. As a key member of our organization, you will be responsible for designing and optimizing client engagement programs to drive excellent customer interactions and upsell opportunities.

Key Responsibilities

  • Collaborate with the business development team to recommend optimal structures for new client programs and create financial models.
  • Enhance performance of existing programs by balancing individual and overall program economics.
  • Maintain performance dashboards, lead cross-functional reviews, and influence business partners.
  • Understand program dynamics, performance, initiatives, variance reporting, and recommend actions.
  • Develop common perspectives on emerging trends, risks, and opportunities with Program Management.
  • Perform root-cause analyses on client escalations and provide resolution paths.
  • Establish strong cross-functional relationships to implement improvement initiatives in sales, customer experience, and cost savings.

Requirements

  • 5+ years of relevant professional experience.
  • Bachelor's degree in business, finance, engineering, or equivalent required.
  • Experience in management consulting, financial services, insurance, or risk management strongly preferred.
  • Ability to drive alignment and consensus across different parts of the organization.
  • Strong business acumen and communications skills needed to interface with executive management.
  • Experience in PowerPoint creation and storytelling.
  • Superior Excel, financial modeling & mathematical skills.
  • Demonstrated problem solver with ability to act as an analytical thought partner.
  • Strong critical thinking skills to form key analysis and present insights to executive leaders.
  • Experience applying strong problem-solving skills to complex financial/operational problems and associated integrated processes.
  • Experience drawing insights and recommendations from disparate data sets.
  • Strong quantitative and analytical skills.
  • Demonstrated ability to build complex reporting and analytic models needed to understand issues at a detailed level and forecast impacts of change.
  • Strong stakeholder management & influence skills.
  • Strong project management skills.

About Us

For more than 25 years, the Hispanic Technology Executive Council has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. At the Hispanic Technology Executive Council, we don't just provide customers with exceptional service we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

"}

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