IT Service Operations Leader

2 weeks ago


Minneapolis, Minnesota, United States Daikin Applied Full time
Position Overview

Join a leading force in the HVAC industry and make a significant impact in our IT Service Management team. We are looking for a dedicated IT Service Operations Leader who will oversee Incident Management processes and ensure exceptional service delivery.

Key Responsibilities:
  • Oversee the performance of our Tier 1 Helpdesk partner, ensuring adherence to service agreements and fostering continuous enhancement.
  • Manage the PC Lifecycle Management partner to guarantee compliance with service terms for hardware repair and maintenance.
  • Drive process improvements and system integration in collaboration with key stakeholders, including Application Services and other IT partners.
  • Lead and manage a Tier 2 Helpdesk team, currently comprising 9 members focused on End User, Network, Server, and Cloud support.
  • Collaborate closely with the IT Manager to support Infrastructure team members at major operational sites.
  • Work in partnership with the Operations Director, who oversees the Tier 3 Helpdesk for Incident Management.
  • Co-manage the Major Incident Management process alongside the Operations Director.
  • Measure performance through Service Level Objective achievement, Net Promoter Score improvements, Process Maturity enhancements, and reduction of Aged Ticket Backlog.
  • Implement strategies to decrease ticket volume through Problem Management, shifting responsibilities to lower tiers, and promoting self-service options via Knowledge Management.
  • Play a pivotal role in selecting and implementing a new ITSM application as the current system approaches end of life.
  • Contribute to the development of overarching IT strategies in collaboration with IT Leadership.
Benefits:
  • Comprehensive Medical/Dental/Vision coverage, Paid Time Off, 401K matching, and support for community engagement.
  • Opportunities to influence and advance your career within a growth-oriented organization.
  • A supportive environment that values diversity and encourages the inclusion of various perspectives and ideas.
Qualifications:
  • Bachelor's degree or equivalent experience in IT Service Management.
  • Strong foundation in ITIL principles.
  • Note: Work visa sponsorship is not available for this position.
About Us

At Daikin Applied, we are committed to building a sustainable future by creating comfortable and healthy environments for individuals to connect, live, and work.

As part of a global technology leader, we leverage HVAC solutions to drive innovation and excellence. Our commitment to our people translates into a dedication to our customers and communities, fostering a culture of inclusivity that welcomes diverse ideas and perspectives.

We are not just focused on external innovation; we are equally dedicated to unlocking the potential of our team members to address today's most pressing challenges.

At Daikin, you will find a workplace where your voice is valued, and you can truly make a difference.

  • Minneapolis, Minnesota, United States Nelsonsrepair Full time

    Join Our Team as an Automotive Service Operations Leader!If you possess exceptional leadership abilities and are eager to cultivate a rewarding career, Nelson's Auto Repair has an exciting opportunity for you. We are in search of a skilled and self-assured individual to oversee our team in Minneapolis, MN, as a full-time Automotive Service Operations...


  • Minneapolis, Minnesota, United States Wischermann Partners Full time

    WHO YOU ARE You are a distinguished leader who thrives on empowering your team to reach their full potential. You take pride in being the reliable point of contact for both guests and your staff; you are the trusted resource. You excel at foreseeing the needs of your team, ensuring they feel supported and prepared, often addressing their requirements before...


  • Minneapolis, Minnesota, United States New Horizon Foods Full time

    New Horizon FoodsRegional Operations LeaderPosition Overview:As the Regional Operations Leader, you will oversee the daily management of multiple facilities, ensuring that operational excellence and safety protocols are upheld at all times.Key Responsibilities:Foster a collaborative relationship between New Horizon Foods and our partners.Serve as the primary...

  • Operations Leader

    2 weeks ago


    Minneapolis, Minnesota, United States Domino's Pizza LLC Full time

    Position Overview:As an Operations Leader, you will play a crucial role in overseeing the daily functions of our establishment. Your leadership will drive the success of our team and ensure a high-quality experience for our customers.Key Responsibilities:Manage and motivate a dynamic team in a fast-paced environment.Implement effective strategies to enhance...


  • Minneapolis, Minnesota, United States Anywhere Real Estate Full time

    IT Support Operations LeaderWe are looking for a talented and experienced IT Support Operations Leader to oversee our business applications support team. The ideal candidate will possess a robust technical background, particularly in the Microsoft ecosystem, ServiceNow, and software development practices. Hands-on experience with various versions of .Net,...


  • Minneapolis, Minnesota, United States Domino's Pizza LLC Full time

    Position Overview:As a vital member of our team, the Restaurant Operations Leader will oversee daily activities and ensure the smooth functioning of our establishment.Key Responsibilities:Manage restaurant operations effectively to achieve business goals.Drive a team of motivated individuals to deliver exceptional service.Implement strategies to enhance...


  • Minneapolis, Minnesota, United States Rentokil Initial Group Full time

    Regional Operations LeaderJoin a dynamic team at Rentokil Initial Group, where we take pride in being a trusted partner to numerous prestigious brands across various sectors including manufacturing, distribution, retail, food service, and hospitality.As a Regional Operations Leader, you will play a pivotal role in steering the overall direction of your...


  • Minneapolis, Minnesota, United States via Full time

    At Via, we are leveraging cutting-edge technology to revolutionize transportation globally. Our mission spans from enhancing individual commutes to minimizing the environmental impact of transit systems. As a Regional Operations Leader within Via's Transit-as-a-Service (TaaS) Operations division, you will oversee operational management through our...


  • Minneapolis, Minnesota, United States Reef Technology Inc. Full time

    Culinary Operations Leader ($20 HOURLY + BONUS)Location: Minneapolis, Minnesota, United StatesTeam: Kitchens TeamEmployment Type: Full-TimeOverview:At REEF, we are dedicated to transforming urban environments into vibrant community hubs that foster job creation and enhance local experiences. As the largest operator of parking real estate and delivery...


  • Minneapolis, Minnesota, United States Via Transportation Inc Full time

    At Via Transportation Inc, we are leveraging technology to revolutionize transportation globally. Our mission encompasses everything from enhancing individual daily commutes to minimizing the overall environmental impact of transit systems.As a Regional Operations Leader within our Transit-as-a-Service (TaaS) Operations team, you will take charge of...


  • Minneapolis, Minnesota, United States Ace Hardware Full time

    Position Overview:As a Retail Operations Leader at Ace Hardware, you will oversee the comprehensive management of store activities. Your role will encompass:Daily Operations: Supervise the everyday functions of the retail environment.Financial Management: Oversee sales performance, operational expenses, profitability, and asset management.Customer...


  • Minneapolis, Minnesota, United States Janie and Jack Full time

    Janie and Jack is seeking a dedicated Store Operations Leader to guide our retail team. Our Store Operations Leaders play a crucial role in our achievements; they are committed to providing an exceptional customer-focused experience. With a strong sense of ownership, Store Operations Leaders cultivate outstanding teams to achieve and surpass financial and...


  • Minneapolis, Minnesota, United States Janie and Jack Full time

    About the Role:Janie and Jack is seeking a motivated Store Operations Leader to guide our retail team. Our Store Operations Leaders play a crucial role in our success by fostering a customer-first environment. They take ownership of the business, leading teams to achieve and surpass financial and operational objectives. As champions of our brand, they...


  • Minneapolis, Minnesota, United States The Wendy's Company Full time

    Position OverviewThe Restaurant Operations Leader is at the forefront of our management team, guiding the daily functions of the establishment.Key ResponsibilitiesAs a Restaurant Operations Leader, you will:Oversee daily financial management and controlsDevelop and manage employee schedulesConduct interviews, hire, train, and onboard new team membersProvide...


  • Minneapolis, Minnesota, United States Fairview Health Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Perioperative Supervisor to join our team at Fairview Health Services. As a key member of our perioperative services team, you will be responsible for overseeing the day-to-day operations of our perioperative department, ensuring that our patients receive the highest level of care and service.Key...


  • Minneapolis, Minnesota, United States Ameriprise Financial Full time

    Join Our Team as an Operational Risk Oversight LeaderAmeriprise Financial is seeking a dedicated Operational Risk Oversight Leader to enhance our risk management capabilities. The Operational Risk Management Center of Excellence (CoE) collaborates with second line Risk Offices to ensure comprehensive understanding, assessment, and management of operational...


  • Minneapolis, Minnesota, United States Barry-Wehmiller Companies Inc Full time

    Job DescriptionAs a key member of the Barry-Wehmiller Companies Inc. team, the Field Service Manager will play a pivotal role in overseeing the operational excellence of our Labeling product lines across the United States. This position requires a strong leader who can foster a culture of accountability and high performance within the team.Key...


  • Minneapolis, Minnesota, United States AZZ Full time

    Job Overview Please ensure you possess the appropriate level of experience and qualifications by reviewing the comprehensive overview of this opportunity below.AZZ is seeking a Manufacturing Operations Leader to oversee our facility operations. Reporting directly to the Plant Manager, you will play a crucial role in guiding production and maintenance...


  • Minneapolis, Minnesota, United States AZZ Inc. Full time

    Operations ManagerAZZ Inc. stands at the forefront of metal coating solutions for various structures, products, and infrastructure. We are in search of an Operations Manager to oversee our manufacturing facility.Key Responsibilities:Direct daily production activities through team leadersWork alongside the Plant Manager to set objectives and policiesEnsure...


  • Minneapolis, Minnesota, United States Senneca Holdings Full time

    IntroductionAt Senneca Holdings, we celebrate the innovative spirit that has shaped our diverse range of products, from traffic doors to cold storage solutions. Our commitment lies in surpassing customer expectations by delivering doors that ensure the safety and protection of their most valuable assets: people, products, and processes.OverviewWe are in...