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Regional Operations Leader

2 months ago

Minneapolis, Minnesota, United States Via Transportation Inc Full time

At Via Transportation Inc, we are leveraging technology to revolutionize transportation globally. Our mission encompasses everything from enhancing individual daily commutes to minimizing the overall environmental impact of transit systems.

As a Regional Operations Leader within our Transit-as-a-Service (TaaS) Operations team, you will take charge of overseeing operations through our cutting-edge technology platform. Your role will involve managing a dedicated team of local field operators who are committed to daily operational excellence, driving continuous improvements in quality, and expanding our service offerings.

This position requires in-person engagement, with an expectation of field presence at least three days a week.

Key Responsibilities:

  • Assume full responsibility for all operational aspects within your designated region; accountability is paramount.
  • Lead a local team towards achieving our ambitious objectives for operational excellence and delivering an exceptional customer experience throughout the region.
  • Oversee on-site operations 3-5 days a week; flexibility for early mornings or evenings may be necessary based on business needs.
  • Engage in comprehensive problem-solving. You will proactively identify operational inefficiencies, propose actionable solutions, implement changes, and monitor outcomes.
  • Utilize data analysis to generate business insights that inform new practices and policies aimed at enhancing KPIs and financial performance.
  • Exercise independence in revamping processes and programs.
  • Collaborate with a diverse interdisciplinary team to scale operational processes, systems, and tools to facilitate rapid growth.

Who You Are:

  • A proactive individual who thrives on taking significant responsibility, adept at navigating complex environments, with prior management experience.
  • A results-driven professional with a proven track record of comprehensive ownership of business operations and consistently meeting KPIs and revenue targets.
  • A collaborative team player who takes pride in their contributions and the success of their team.
  • Experienced in project management, refining operational processes, and delivering excellent customer service; multi-site management experience is advantageous.
  • An approachable and engaging leader, skilled in professional communication with partners, customers, and team members from diverse backgrounds.
  • Flexible and willing to contribute to various projects as needed.

Compensation and Benefits:

The final salary will be determined based on the candidate's experience, knowledge, and skills. The stated salary range does not include equity or variable pay, where applicable.

Salary Range: $65,000 - $85,000

We are proud to offer a comprehensive benefits package, including complimentary medical plans and 401K matching.

At Via, we are committed to building technology that transforms the way the world moves. We pioneered the TransitTech sector to ensure that the future of transportation is characterized by shared, dynamic public mobility, which reduces carbon emissions in congested urban areas, decreases reliance on private vehicles, and provides accessible, efficient, and affordable transportation options for all.

We established the first comprehensive TransitTech solution for cities and transit agencies, delivering top-tier software, service design, and operational expertise to fundamentally enhance global mobility.

Founded on the principle that collaboration leads to greater achievements, we are dedicated to fostering a diverse, inclusive, and authentic workplace. If you are enthusiastic about this opportunity but your background does not align perfectly with every qualification, we encourage you to apply. You may be the ideal candidate for this or other positions. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Join us in shaping the future of transportation.

Via is an equal opportunity employer.