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Customer Service Reservation Specialist

2 months ago

Portland, Maine, United States Opal Collection & Affiliates Call Center and Revenue Office Full time
Job Overview

As a vital member of the Opal Collection & Affiliates Call Center and Revenue Office, the Reservations Customer Support Agent plays a key role in managing incoming calls related to room bookings and hotel details. This position requires a commitment to providing exceptional service, ensuring that every interaction is handled with professionalism and efficiency.

Key Responsibilities

  • Respond to incoming calls and assist guests with making, modifying, or canceling their reservations.
  • Provide prompt and courteous responses to all inquiries.
  • Maintain comprehensive knowledge of the hotels and resorts, including room categories, operational procedures, amenities, and policies.
  • Stay informed about current pricing, promotional offers, and package details, ensuring guests are aware of included benefits.
  • Accurately gather and document all necessary information from guests during the reservation process, including any specific requests or notes.
  • Clearly communicate reservation policies regarding guarantees, cancellations, and no-shows to guests.
  • Adhere to the established guidelines and protocols of the Call Center.
  • Assist in processing manual reservations, including those from third-party sources.
  • Carry out daily administrative tasks and any additional assignments as directed by supervisors or management.

Qualifications

  • Outstanding phone communication skills and professional etiquette.
  • Proficient in computer usage and software applications.
  • Strong attention to detail and problem-solving abilities.

Employee Benefits:

  • Comprehensive Health Insurance
  • Dental and Vision Coverage
  • Life Insurance Options
  • Short-Term Disability Benefits
  • Paid Time Off
  • 401(k) Retirement Plan
  • Complimentary Associate Parking
  • Discounted Rates at Affiliated Hotels

*Benefits are available to full-time employees.*

We are proud to be an Equal Opportunity Employer, committed to a diverse and inclusive workplace. We do not discriminate in employment practices based on race, gender, age, disability, religion, national origin, or any other legally protected status.