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Customer Service Representative II

2 months ago

Portland, Maine, United States Health Care Service Corporation Full time
Job Summary

As a Customer Advocate II at Health Care Service Corporation, you will play a vital role in providing exceptional customer service to our clients. This position involves working on the phone, responding to inquiries, and conducting research to resolve customer issues in a prompt, accurate, and objective manner.

Key Responsibilities
  • Respond to telephone and written inquiries in a timely and professional manner
  • Conduct research to resolve customer issues and provide accurate information
  • Work independently with minimal supervision to complete tasks and meet productivity standards
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed productivity and quality standards
Requirements
  • High school diploma or equivalent required
  • 1 year of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills
Preferred Requirements
  • Knowledge of the disability industry and insurance benefits
  • Experience with data entry and typing
  • PC proficiency in Microsoft Word and Excel
What We Offer

As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer competitive compensation and benefits, including a base pay range of $27.15.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are being referred to one of our roles, please ask your connection at HCSC about our Employee Referral process.