Customer Service Representative II

4 days ago


Portland, Maine, United States Health Care Service Corporation Full time

Job Summary

At Health Care Service Corporation, we empower our employees with curated development plans that foster growth and promote rewarding, fulfilling careers. We are seeking a Customer Advocate II to join our team, responsible for working on the phone all day responding to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research, completing complex adjustments as assigned, and spending approximately 90% of the scheduled time on the phone according to business needs.

Key Responsibilities:

* Respond to customer inquiries via phone and written communication
* Conduct research to resolve customer issues
* Complete complex adjustments as assigned
* Spend approximately 90% of the scheduled time on the phone according to business needs

Requirements:

* High school diploma or equivalent
* 1 year of customer service experience
* Experience evaluating customer situations, making decisions, and responding quickly to questions
* Data entry and/or typing experience
* Interpersonal, clear, and concise verbal and written communication skills and independent decision-making skills
* Analytical and organizational skills
* Ability to sit for long periods of time with scheduled breaks

Preferred Requirements:

* Knowledge of the Disability Industry
* 1 year of customer service experience including processing benefits and eligibility for all lines of business inquiries
* Experience with insurance
* Multi-lingual
* PC proficiency in Microsoft Word and Excel

What We Offer:

* Competitive base pay range: $17.20 - $27.15
* Opportunity for professional growth and development
* Collaborative and inclusive work environment

Equal Employment Opportunity:

We are an Equal Opportunity Employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.



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