Customer Service Representative

3 days ago


Portland, Maine, United States Enterprise Holdings Full time
Customer Service Representative

Enterprise Mobility is seeking a skilled Customer Service Representative to join our team at the Portland Jetport. As a key member of our team, you will provide exceptional customer service, ensuring a positive experience for all customers.

Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Qualifications:

  • Must be at least 18 years old
  • High School Diploma or GED required
  • Must have 6 months of customer service experience
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position


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