Customer Service Representative
3 days ago
Enterprise Mobility is seeking a skilled Customer Service Representative to join our team at the Portland Jetport. As a key member of our team, you will provide exceptional customer service, ensuring a positive experience for all customers.
Responsibilities:
- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and service information
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental vehicles upon return
- Notify management of any known customer or vehicle problems
Qualifications:
- Must be at least 18 years old
- High School Diploma or GED required
- Must have 6 months of customer service experience
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position
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