Customer Service Representative

3 weeks ago


Portland, Maine, United States Giri Hotel Management LLC Full time
Customer Service Representative

At Giri Hotels, we're seeking a skilled Customer Service Representative to join our team. As a Front Desk Agent, you'll be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:
  • Manage online, phone, and in-person room reservations
  • Welcome guests, check them in/out, and distribute room keys
  • Take payment and resolve any payment discrepancies
  • Respond to guests' issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure guest rooms meet hotel standards
  • Keep workstations and equipment clean and organized


Why Work with Us?
  • Competitive hourly rate of $18.00
  • On-demand pay with DailyPay
  • Employee Discounts at our hotels
  • Refer a Friend program with extra pay
  • Earned Paid Time Off
  • Short Term/Long Term Disability
  • Employer-Contribution Medical/Dental/Vision Insurance
  • Life Insurance
  • Optional 401k with Employee Match
  • Opportunities to Grow with a fast-growing hotel company


Requirements:
  • Detail-oriented and able to work independently
  • Excellent communication skills
  • Ability to work in a team environment


Apply Today

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