Help Desk Support Specialist

3 days ago


Oklahoma City, Oklahoma, United States K2 Staffing Full time
Job Summary

We are seeking a highly skilled IT Help Desk Support Engineer to join our team at K2 Staffing. As a Help Desk Support Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and working closely with our sales team to deliver exceptional customer service.

Key Responsibilities
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with Windows Servers, Active Directory, and network infrastructure
  • Design and implement Local Area Networks
  • Implement and monitor network security measures
  • Optimize and maintain network software and hardware
  • Build and deploy file servers and cloud computing solutions
  • Configure and deploy VOIP solutions
  • Perform network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Monitor alert systems and take appropriate action as per guidelines
Requirements
  • Minimum of 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and ability to work with clients at a business level
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
Preferred Qualifications
  • CompTIA Net+ and/or CompTIA Security+ certifications
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications

We offer a challenging work environment, career opportunities, a pleasant work environment, and ongoing training. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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