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IT Support Specialist
2 months ago
Volt is seeking a skilled IT Support Specialist to join our team in Lewiston, ID. As a Tier 2 Help Desk Technician, you will be responsible for providing first-responder customer support, troubleshooting hardware and software issues, and escalating unresolved problems to the next level of support.
Key Responsibilities:- Fulfill customer help desk functionality by receiving, interpreting, and responding to trouble incidents through multiple mediums.
- Properly escalate unresolved issues to the next level of support and track, route, and redirect problems to correct resources.
- Ensure proper recording, documentation, and incident closure, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Administer support and troubleshoot various issues, including on-the-spot problem solving for end users.
- Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Provide end-user "how to" assistance and perform post-resolution follow-ups as needed.
- 2+ years of direct experience in an enterprise-sized technical support environment.
- Strong interpersonal and communication skills are required.
- Ability to perform on-site and remote troubleshooting through diagnostic techniques.
- Experience with Active Directory Domain Services to configure users and computers.
- Preferred experience with Group Policy to configure devices.
- Prior experience installing, configuring, troubleshooting, and repairing Windows-based computers, including expert knowledge of Windows 7 and 10 within enterprise environments.
- Familiarity with TCP/IP networking concepts, Internet, and email systems, end-user desktop support, and web servers.
- Ability to follow technical process and procedures.
- Strong documentation skills.
- Competitive pay rate: $22 - $26 per hour.
- Benefits package, including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law).
- Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at.
