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IT Support Specialist

2 months ago


Oklahoma City, Oklahoma, United States Oklahoma Farm Bureau Insurance Company Full time
Job Summary

We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Oklahoma Farm Bureau Insurance Company. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical assistance and troubleshooting for software, hardware, and printer-related issues
  • Configure and maintain computer systems, including setup and delivery of new equipment
  • Document all support issues and log calls using our Help Desk ticketing software
  • Install hardware and software as needed, and maintain up-to-date information in Active Directory
  • Support company events and participate in weekly after-hours/on-call rotation
Requirements
  • Associate's degree or equivalent from a two-year college or technical school, and/or relevant experience and/or training
  • Strong understanding of common operating systems and software applications
  • Excellent communication and interpersonal skills, with the ability to work in a team environment
  • Ability to handle conflict and confront challenging issues in a fast-paced work environment
Work Environment

The employee will work in an office environment with a moderate noise level. The ideal candidate will have clear and conceptual thinking ability, excellent judgment, and the ability to handle work-related stress.

Equal Opportunity Employer

Oklahoma Farm Bureau Insurance Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, or disability.