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Front Desk Representative

1 month ago

College Station, Texas, United States Home2 Suites College Stat Full time
Job Summary:

As a Front Desk Agent at Home2 Suites College Station, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve issues in a timely and professional manner.
  • Manage the front desk operations, including answering phones, handling mail and messages, and maintaining a clean and organized work area.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Perform other duties as assigned, including assisting with special events and projects.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or customer service role is preferred.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Basic knowledge of Microsoft Office and hotel operations is a plus.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a global leader in third-party hotel management.