Front Desk Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the State College Springhill Suites. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.
Key Responsibilities- Provide personalized guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Process all check-ins and check-outs, ensuring accuracy and efficiency.
- Manage front desk operations, including handling guest complaints, resolving discrepancies, and maintaining a clean and organized workspace.
- Collaborate with hotel staff to ensure seamless guest experiences, including housekeeping, food and beverage, and other departments.
- Meet or exceed guest satisfaction targets, ensuring a high level of customer satisfaction.
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
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Front Desk Representative
4 weeks ago
State College, Pennsylvania, United States Shaner Hotel Group Full timeJob SummaryAs a Front Desk Agent with Shaner Hotel Group, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area. Key ResponsibilitiesProcess all check-ins and check-outs according to established hotel requirements.Handle guest complaints...
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