Front Desk Associate

3 weeks ago


College Station, Texas, United States Scenthound Waco, TX Full time
Job Overview

Scenthound Waco, TX is seeking a highly motivated and customer-focused Sales & Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for selling memberships, providing exceptional customer service, and driving key performance indicators.

Key Responsibilities
  • Drive membership sales through health and wellness education
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
Requirements
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)

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