Front Desk Representative

4 weeks ago


State College, Pennsylvania, United States Shaner Hotel Group Full time
Job Summary

As a Front Desk Agent with Shaner Hotel Group, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.

Key Responsibilities
  • Process all check-ins and check-outs according to established hotel requirements.
  • Handle guest complaints ensuring guest satisfaction.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.

Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.

About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com

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