Front Desk Coordinator
3 weeks ago
Believe Therapies LLC is seeking a highly skilled and bilingual Front Desk Coordinator to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their families, while also ensuring the smooth operation of our front desk operations.
Key Responsibilities:
• Provide professional and courteous greetings and verbal exchanges with clients and their families
• Assist clients with all needs as appropriate, or transition them to the appropriate staff member
• Maintain the well-being and safety of clients while they are in the waiting room
• Keep a record of all functions daily in a way that there is an electronic/paper trail for all production
• Keep track of all personal statistics and productivity and submit them timely
• Perform other duties as requested
Requirements:
• Must have a high school diploma or equivalent and maintain current vaccinations as required
• MUST BE BILINGUAL - capable of translating medical terminology for Providers and Clients
• A positive outlook on life
• Confidence and be outgoing
• Attention to detail
• The ability to start and foster relationships
• Be driven to meet goals and targets
• Excellent attendance record
• Excellent punctuality
• Flexibility to adapt quickly to change
• Good organization skills
• Ability to enjoy working with our clients and their families
• Responsibility and professionalism
• Effective communication skills
• The ability and enjoy working in a fast-paced environment with others
• Desire to learn and advance personal and professional skills
• Tenacity to reach goal
• The ability to positively push the potential of both self and others
• Participation in weekly reviews including but not limited to company surveys, annual self-reviews, and peer reviews
• The ability to submit correct payroll, PTO (Paid Time Off), or benefit information and track personally and report discrepancies immediately
• Direct communication with the senior when support is needed
• The ability to follow policies and procedures outlined by Believe Therapies
• The ability to participate in any task in line with Believe Therapies mission
Preferred Qualifications:
• Previous experience in a receptionist role
• Experience with scheduling for multiple providers, medical insurance, and authorization
• Basic understanding of computers and Microsoft Office applications
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