Weekend Operations Coordinator
4 weeks ago
Job Title: Weekend Dispatcher
Job Summary:
We are seeking a highly skilled and organized Weekend Dispatcher to join our team at National Express Transit. As a Weekend Dispatcher, you will be responsible for directing and monitoring daily assignments, scheduling drivers, and assigning vehicles to ensure daily coverage of all routes.
Key Responsibilities:
- Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
- Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
- Communicates all relevant details of driving assignments to drivers to ensure proper execution.
- Assists drivers with routing directions and directs them to perform special services when required.
- Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
- Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
- Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
- Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
- Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
- Maintains high compliance to dispatch standard operating procedures.
- Handles customer concerns and requests for information in an expeditious and professional manner.
- Escalates unresolved issues to management as appropriate.
Requirements:
- High school diploma or GED
- 2 years of experience in a dispatch, call center, customer service, hospitality, or similar field. Bachelor's degree preferred
Benefits:
- Medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual
- Retirement savings plan
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