Technology Enhancement Strategist

1 week ago

Salem, Oregon, United States Reed Technology and Information Services LLC Company Full time

About the Role

As a Technology Enhancement Strategist at Reed Technology and Information Services LLC, your primary objective is to foster efficiency and productivity by pinpointing and executing process advancements throughout the technology landscape. This role is integral to the technology division and involves collaboration with a team dedicated to ongoing process enhancements, best practices, agile coaching, metrics, dashboarding, and internal escalations.

Conditions of Employment

  • U.S. citizenship is required for this position.
  • Successful completion of a background investigation and attainment of Public Trust security clearance is mandatory.
  • ******REMOTE POSITION*******

Key Responsibilities

  • Lead the deployment of both existing and new service architectures across the product suite.
  • Oversee the execution of individual, ad-hoc initiatives and projects aimed at delivering continuous process improvement activities.
  • Collaborate with Infrastructure Architecture teams and external vendors to address global incidents and change-related issues.
  • Build and maintain cooperative working relationships with Commercial and Technology colleagues, stakeholders, and teams.
  • Facilitate effective change management throughout all process improvement initiatives.
  • Provide mentorship and coaching through constructive feedback to promote continuous improvement, idea sharing, and innovation delivery.
  • Define and manage live product monitoring and internal escalation procedures for all relevant products.
  • Implement system performance monitoring strategies.
  • Administer tools and processes, including Azure DevOps and Confluence, and integrate Sonar into existing DevOps practices.

Qualifications

  • Proven problem-solving experience, particularly in leading teams to identify, research, and implement effective resolutions.
  • Extensive experience in Agile coaching.
  • Strong knowledge of change management principles.
  • Ability to facilitate and manage root cause analysis.
  • Experience in understanding and creating metrics dashboards.
  • Demonstrated experience in building, managing, and mentoring teams to achieve business objectives and project success.
  • History of developing and implementing successful change and improvement initiatives.
  • Advanced skills in process improvement.
  • Strong organizational, project planning, time management, and change management skills across various functional groups and departments.
  • Comprehensive knowledge of service architecture and change management principles.

Work-Life Balance

We value a healthy work/life balance and offer an attractive working environment for our employees. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we support you in meeting both immediate responsibilities and long-term goals.

  • Flexible working hours to accommodate your productivity peaks.

Employee Benefits

Your wellbeing and happiness are crucial to a successful career. We are pleased to offer the following benefits:

  • Health Benefits: Comprehensive medical, dental, and vision coverage.
  • Retirement Benefits: 401(k) plan with matching contributions and an Employee Share Purchase Plan.
  • Wellbeing Programs: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and time-off programs.
  • Insurance: Short-and-long term disability, life insurance, critical illness, and hospital indemnity coverage.
  • Family Benefits: Bonding and family care leaves, adoption, and surrogacy benefits.
  • Flexible Spending Accounts: Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
  • Paid leave for participation in Employee Resource Groups and volunteering with your chosen charity.

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