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Executive Director of Operations and Technology

2 months ago

Salem, Oregon, United States Razor Recruit Full time
About the Role

Razor Recruit is seeking a highly skilled and experienced Executive Director of Operations and Technology to spearhead our next phase of expansion. As a key member of our leadership team, you will be responsible for optimizing key operational and technological functions, shaping the organization's future strategies, and driving business growth.

Key Responsibilities
  • Strategic Leadership: Provide direction and guidance to operations and technology teams, ensuring alignment with company goals and objectives.
  • Operational Excellence: Optimize customer journey processes, improve Customer Success, Account Onboarding, and Retention, and enhance financial operations efficiency through data-driven strategies and automation.
  • Technology Infrastructure: Ensure robust technology infrastructure and cybersecurity, and lead data operations focusing on accuracy, security, and insights utilization.
  • Project Management: Manage projects ensuring successful delivery with exceptional project management skills, and analyze and report KPIs using Excel and Business Intelligence tools.
  • Culture and Leadership: Cultivate a high-performance culture in a fast-paced, high-growth environment, and present to executive staff, private equity partners, and board of directors.
Requirements
  • Leadership Experience: Minimum 3 years of leadership experience in start-ups or high-growth organizations.
  • Industry Expertise: Minimum 3 years in Payments or FinTech industry.
  • Customer Journey Optimization: Demonstrated track record in optimizing customer journeys and experience.
  • Data-Driven Mindset: Data-driven mindset with focus on KPIs and metrics.
  • Automation and AI: Passion for automation and AI integration.
  • Methodologies: Proficiency in Agile, Waterfall, Six Sigma methodologies.
  • Project Management: Exceptional project management skills with successful delivery history.
  • Technical Skills: Advanced proficiency in Excel and BI tools, knowledge of computer network architecture and cybersecurity best practices.
  • Company Growth: Experience in company growth towards financial events (e.g., IPO, acquisition) is advantageous.
  • Leadership Presence: Strong leadership presence and comfortable in executive presentations.
Why Join Us
  • Company Culture: Contribute to a rapidly growing, innovative company with a dynamic team and make significant impacts.
  • Business Growth: Shape the future of operations and technology in a high-growth setting.
  • Compensation and Benefits: Competitive compensation and benefits package including Salary, Equity, Benefits, 401k, Bonus, etc.