Customer Service Representative

6 days ago


Billings, Montana, United States Enterprise Mobility Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Enterprise Mobility Inc. This role is responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our company's products and services.

Key Responsibilities
  • Customer Service: Meet and greet customers in a professional and friendly manner, providing personalized assistance and resolving any issues that may arise.
  • Rental Process: Facilitate the rental process, verifying and documenting all necessary driver information to ensure a smooth and efficient experience.
  • Product and Service Promotion: Offer company-approved services and products to customers, promoting our brand and increasing revenue.
  • Communication: Answer incoming calls, respond to customer inquiries, and provide information and resolution to customers, other branches, and vendors.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong focus on customer satisfaction.
  • Authorization: Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
Benefits
  • Competitive Compensation: Starting wage of $18/hour plus bonus/commission opportunities.
  • Paid Time Off: 15 days off per year.
  • Benefits Package: Health, dental, vision insurance, life insurance, prescription coverage, and 401(k) retirement plan with company match and profit sharing.
Work Environment

This is a full-time position working 40 hours a week. The schedule available is Thursday - Monday, 3:30pm - 1am.



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