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Customer Service Representative

2 months ago

Billings, Montana, United States Ace Hardware Full time

Join Our Team as a Customer Service Representative

We are looking for enthusiastic, approachable, and supportive individuals to greet and assist our customers. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training.

At Ace Hardware, we pride ourselves on being independently owned and operated, with a commitment to serving our community as our top priority. Make a difference in the lives of your neighbors by assisting them with their projects in a dynamic and enjoyable setting. Our goal is to exceed customer expectations and cultivate a team that shares this vision.

Work-Life Balance:

This role is part of a team that values your personal time. We prioritize building trust through transparent communication and provide schedules two weeks in advance to help you plan effectively.

Opportunities for Growth:

  • Are you a hardware enthusiast? Share your knowledge with us, and we will help you expand your skills.
  • Do you have a helpful mindset? We will equip you with essential hardware expertise that fosters lifelong skills.
  • From day one, we provide training, and the learning opportunities continue beyond that.

What You Can Expect:

  • Engage directly with customers, welcoming them and assisting them in finding everything they need to complete their projects efficiently.
  • If you thrive in a lively and energetic environment, you will find that time flies in our store.
  • Be prepared to be on your feet for the majority of your shift (6 to 8 hours).
  • Physical ability to lift items weighing up to 50 lbs is required.

Compensation, Benefits, and Perks:

  • Paid time off
  • Health Insurance or a discount card for medical, dental, vision, and prescriptions
  • 401K plan
  • Employee discounts on merchandise
  • Perkspot discounts on various services and products
  • Complimentary uniform shirts, vests, and more

Start your journey with us today

As your local hardware store, we are deeply rooted in the community. Ace Hardware boasts over 5,000 locations worldwide, with most being independently owned and operated by local entrepreneurs. These dedicated individuals are integral to the community's fabric, representing small business ownership in its truest form. While many have grown large and impersonal, at Ace, we maintain a small, personal touch. That’s why we believe a visit to Ace feels like visiting a neighbor.