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Customer Service Representative

2 months ago

Billings, Montana, United States Diana Larson - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Diana Larson - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and resolve any issues.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate customer service efforts and ensure seamless communication.
    • Anticipate and meet the needs of customers, while promoting the development of our business.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service and ensure customer satisfaction.
  • Effective Communication Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Problem-Solving Skills
    • Proactive in problem-solving and resolving customer issues.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus.
  • Opportunities for Advancement
    • Growth potential and opportunity for advancement within our office.
  • Valuable Career-Building Experience
    • Paid time off (vacation and personal/sick days).
    • Health benefits.