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Customer Service Representative
2 months ago
Job Summary:
Enterprise Holdings is seeking a highly motivated and customer-focused individual to join our team as a Customer Assistance Representative. This role is responsible for providing exceptional customer service, supporting branch operations, and ensuring a seamless rental experience for our customers.
Key Responsibilities:
- Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
- Assist customers with their rental needs, including answering questions, resolving issues, and providing information on rental terms and conditions.
- Support branch operations by performing administrative tasks, such as data entry, billing, and reporting.
- Act as a backup for rental operations, including processing returns, checking in vehicles, and performing vehicle inspections.
- Market the company's services and products to customers, including optional protection products and upgrades.
- Collaborate with management to resolve customer complaints and issues.
- Perform other job-related duties as assigned.
Requirements:
- High school diploma or equivalent required.
- Must be at least 21 years of age and possess a valid driver's license.
- Must have a clean driving record and be qualified to drive under DOT regulations.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company.
Benefits:
- Paid time off.
- Employee discount.
- Retirement savings plan.
- Extended health benefits.
- Life insurance.
- Training and development opportunities.