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Customer Service Representative

2 months ago


Billings, Montana, United States Enterprise Holdings Full time

Job Summary:

Enterprise Holdings is seeking a highly motivated and customer-focused individual to join our team as a Customer Assistance Representative. This role is responsible for providing exceptional customer service, supporting branch operations, and ensuring a seamless rental experience for our customers.

Key Responsibilities:

  • Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
  • Assist customers with their rental needs, including answering questions, resolving issues, and providing information on rental terms and conditions.
  • Support branch operations by performing administrative tasks, such as data entry, billing, and reporting.
  • Act as a backup for rental operations, including processing returns, checking in vehicles, and performing vehicle inspections.
  • Market the company's services and products to customers, including optional protection products and upgrades.
  • Collaborate with management to resolve customer complaints and issues.
  • Perform other job-related duties as assigned.

Requirements:

  • High school diploma or equivalent required.
  • Must be at least 21 years of age and possess a valid driver's license.
  • Must have a clean driving record and be qualified to drive under DOT regulations.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company.

Benefits:

  • Paid time off.
  • Employee discount.
  • Retirement savings plan.
  • Extended health benefits.
  • Life insurance.
  • Training and development opportunities.