QSR Operations Manager

2 weeks ago


Short Hills, New Jersey, United States Eataly North America Full time
Job Overview

Company Overview:
Eataly is a renowned global marketplace specializing in artisanal Italian food and beverages. With numerous locations worldwide, Eataly aims to provide an authentic Italian experience through dining, shopping, and learning.

Position Summary:

The Quick Service Restaurants (QSR) Manager plays a pivotal role in overseeing the daily operations of our vibrant QSR counters. This position is essential for ensuring that our guests receive exceptional service and high-quality products.

Key Responsibilities:
  • Leadership: Maintain a visible leadership presence on the floor, engaging with guests, team members, and vendors to ensure smooth operations and uphold hospitality standards.
  • Collaboration: Work closely with the QSR General Manager and Assistant General Manager on various management aspects, including administrative and financial responsibilities.
  • Team Development: Train, motivate, mentor, and organize team members to foster a productive work environment.
  • Inventory Management: Estimate food and beverage requirements, manage orders, and ensure adherence to specifications.
  • Financial Oversight: Manage transactions and maintain accurate accounting records.
  • Compliance: Ensure that all operations comply with quality, health, safety, and sanitation standards.
  • Incident Management: Document, investigate, and resolve any employee or guest incidents.
  • Administrative Support: Assist with scheduling and record shift notes as needed.
Qualifications:
  • Physical ability to lift up to 50 lbs and remain active throughout shifts.
  • Experience operating equipment such as espresso machines, blenders, and cash registers.
  • Flexible availability to work evenings, weekends, and holidays.
Benefits:
  • Comprehensive Medical, Dental, and Vision Insurance
  • Paid Time Off and Parental Leave
  • 401K with matching contributions
  • Bonus program and daily complimentary meals
  • Employee discounts and educational classes on Italian cuisine
  • Referral bonus program

Eataly is committed to fostering an inclusive workplace and does not discriminate based on race, color, sex, sexual orientation, religion, national origin, age, disability, or any other characteristic protected by law.



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