IT Field Support Supervisor

6 days ago


St Louis, Missouri, United States Chartwells K12 Full time

Job Summary:

As a key member of the Chartwells K12 team, the IT Field Support Supervisor - K12 Food Service will be responsible for leading the day-to-day functions of the audiovisual office. This includes establishing company policies and procedures, ensuring the maximum in client service, operational efficiency, and profitability levels.

Key Responsibilities:

  • Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.
  • Provide customer service and support including technical troubleshooting and operational assistance, including event support.
  • Monitor team communications and deliverables.
  • Track equipment, including maintaining asset tracking program. Complete weekly equipment checks and completing periodic audits of inventory lists.
  • Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive.
  • Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase.
  • Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions.
  • Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.

Requirements:

  • Minimum of 3 years' experience in the AV industry.
  • Must have working understanding of modern web conferencing and live video technologies.
  • Must be knowledgeable in audio and presentation systems, including control systems.
  • Must be able to troubleshoot audiovisual systems and equipment, including remotely.
  • Background customer service or hospitality experience required.
  • Certification in AV technology or related courses (preferred).
  • Intermediate Knowledge of Audio - microphones, speakers, sound systems, channel mixers, etc.
  • Intermediate Knowledge of Video - LCD, LED, projectors, screens, monitors, Camera etc.
  • Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
  • Computers - Advanced knowledge of PC and Mac software for streaming & web casting.


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