IT Field Support Supervisor
6 days ago
Job Summary:
As a key member of the Chartwells K12 team, the IT Field Support Supervisor - K12 Food Service will be responsible for leading the day-to-day functions of the audiovisual office. This includes establishing company policies and procedures, ensuring the maximum in client service, operational efficiency, and profitability levels.
Key Responsibilities:
- Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.
- Provide customer service and support including technical troubleshooting and operational assistance, including event support.
- Monitor team communications and deliverables.
- Track equipment, including maintaining asset tracking program. Complete weekly equipment checks and completing periodic audits of inventory lists.
- Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive.
- Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase.
- Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions.
- Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.
Requirements:
- Minimum of 3 years' experience in the AV industry.
- Must have working understanding of modern web conferencing and live video technologies.
- Must be knowledgeable in audio and presentation systems, including control systems.
- Must be able to troubleshoot audiovisual systems and equipment, including remotely.
- Background customer service or hospitality experience required.
- Certification in AV technology or related courses (preferred).
- Intermediate Knowledge of Audio - microphones, speakers, sound systems, channel mixers, etc.
- Intermediate Knowledge of Video - LCD, LED, projectors, screens, monitors, Camera etc.
- Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
- Computers - Advanced knowledge of PC and Mac software for streaming & web casting.
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