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Technical Support Operations Supervisor
2 months ago
Position Overview:
The Technical Support Operations Supervisor will oversee and manage the daily activities of team members responsible for project coordination and ensuring the effective operation of services provided by the company's back-office system partner.
Key Responsibilities:
1. Supervise the operations team to ensure optimal performance and productivity.
2. Coordinate project management efforts to align with organizational goals.
3. Facilitate communication between technical support staff and other departments to enhance service delivery.
4. Monitor and evaluate the effectiveness of support functions and implement improvements as necessary.
Qualifications:
Proven experience in operations management, particularly in a technical support environment, is essential. Strong leadership skills and the ability to foster a collaborative team atmosphere are required.
