Customer Service Representative

6 days ago


Menomonee Falls, Wisconsin, United States Fairchild Equipment Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Fairchild Equipment. As a key member of our sales and marketing team, you will be responsible for managing and nurturing daily sales leads, developing rapport with potential and current customers, and supporting the sales team with qualification of sales-related inquiries.

Key Responsibilities:
  • Manage, track, and follow up on daily sales leads generated by our marketing efforts.
  • Proactively call prospective customers to promote our products and services and drive customer business.
  • Develop and maintain strong relationships with potential and current customers.
  • Support the sales team with qualification of sales-related inquiries and provide CRM and software usage assistance as needed.
  • Record notes and update information in our CRM system to ensure accurate data for current customers and prospects.
  • Create and maintain reports for sales and marketing management teams.
  • Assist sales representatives and marketing teams with project coordination and other administrative duties as needed.
Requirements:
  • High school diploma or equivalent required.
  • 1+ years of general office experience preferred.
  • Experience with CRM systems or Salesforce a plus.
  • Excellent verbal and written communication skills.
  • Strong analytical and organizational skills.
  • Ability to multitask and prioritize projects.
  • Strong problem-solving capabilities and ability to work in a team environment.
What We Offer:
  • $18.00-$23.00/hour, pay based on experience.
  • Commission program.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.



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