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Service Technician

2 months ago

Menomonee Falls, Wisconsin, United States Precision Door Service Full time
About Precision Door Service

We are a leading provider of garage door repair services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.

Job Summary

We are seeking a highly motivated and results-driven Service Technician to join our team. As a Service Technician, you will be responsible for providing top-notch service to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Conduct thorough assessments of garage door systems, identifying areas for improvement and recommending solutions to customers.
  • Perform repairs and maintenance on garage doors and openers, ensuring all work is completed to the highest standards.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
  • Stay up-to-date with industry developments and best practices, applying this knowledge to improve our services and stay ahead of the competition.
Requirements
  • High school diploma or equivalent required; technical training or certification in a related field a plus.
  • Minimum 2 years of experience in a customer-facing role, preferably in a sales or service environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
What We Offer
  • Competitive compensation package, including base salary and commission structure.
  • Opportunities for career advancement and professional growth, with a focus on developing our team members' skills and expertise.
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a retirement plan with company match and profit sharing.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.