Automotive Customer Service Specialist
1 week ago
Ewald Buick GMC Volkswagen Menomonee Falls is actively seeking a skilled Automotive Customer Service Specialist to join our dedicated team.
We are looking for individuals who are experienced and career-oriented. While previous dealership experience is advantageous, it is not mandatory. However, candidates must possess some form of experience as a Service Writer, Service Advisor, or Assistant Service Manager.
We offer competitive compensation along with a comprehensive benefits package. Our dealership is committed to providing exceptional service to both new and used vehicles.
Our reputation is built on delivering courteous and honest service. Our customers value our approach, and we believe you will too.
If you aspire to be part of a successful organization where your contributions matter, this opportunity is for you.
Key Responsibilities:
- Welcome customers in a friendly and professional manner.
- Coordinate service appointments and gather vehicle details.
- Obtain customer approval prior to any repairs.
- Clearly articulate the requested services on the repair order.
- Provide estimates regarding costs and timeframes for repairs.
- Advise customers on proper vehicle maintenance and care.
- Communicate the necessity for additional services when required, with detailed explanations.
- Address customer concerns and maintain high customer satisfaction indices.
- Monitor the progress of vehicles during service and update customers on any changes to estimates or timelines.
What We Offer:
- Competitive pay for qualified candidates.
- Benefits including medical, dental, 401K, and paid time off.
- Paid training and professional development.
- A strong, collaborative team environment.
Requirements:
- Experience as a Service Writer or Service Advisor.
- Dealership experience is a plus.
- Integrity, a positive attitude, and a strong work ethic are essential.
- A willingness to learn and adapt.
- A team-oriented mindset.
- Open to new ideas and approaches.
Join us in delivering outstanding service and making a difference in our customers' experiences.
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