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Customer Service Representative

2 months ago

Chippewa Falls, Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin-based, family- and employee-owned grocery retailer committed to delivering exceptional service and value to our guests. With over 40 full-service supermarkets across the state, we strive to make a positive impact in the communities we serve.

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Festival Foods. As a key member of our retail and grocery store team, you will be responsible for providing outstanding service to our guests, ensuring a pleasant and efficient shopping experience.

Key Responsibilities
  • Engage with Guests: Develop strong relationships with our guests, providing a warm and welcoming experience through friendly conversations, eye contact, and personalized attention.
  • Efficient Transactions: Process sales and handle monetary transactions with care, ensuring accuracy and efficiency in all interactions.
  • Bagging with Care: Bag items thoughtfully to ensure products reach their destination in the condition they left our store.
  • Stay Informed: Maintain awareness of all promotions and advertisements to assist guests effectively.
  • Maintain Order: Keep your register station neat and well-stocked with necessary supplies.
  • Communication: Relay guest requests to the Guest Services leadership team as needed to ensure guest satisfaction.
  • Quality Standards: Ensure all quality and quantity standards are met, especially during peak times.
  • Teamwork: Perform other duties as needed to support the team.
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Requirements
  • Customer Service Skills: Ability to engage with guests and provide outstanding service.
  • Retail Experience: Ability to process information and merchandise transactions and handle cash and media at registers.
  • Communication: Strong ability to communicate effectively with both customers and team members.
  • Accuracy: Ability to read, count, and write accurately to ensure precise transactions.
  • Equipment Operation: Ability to operate all equipment necessary to perform the job.
Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
  • Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Benefits
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.