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Customer Engagement Executive

2 months ago

Menomonee Falls, Wisconsin, United States Veolia Full time
Job Overview

Company Overview:
Veolia North America (VNA), a division of Veolia Group, provides a comprehensive range of services in water, waste, and energy management. Our expertise encompasses water and wastewater treatment, hazardous waste collection and disposal, energy consulting, and resource recovery. VNA serves a diverse clientele, including commercial, industrial, healthcare, educational institutions, and municipalities across North America. With our headquarters in Boston, Massachusetts, we employ around 10,000 professionals at over 350 locations nationwide.

Position Summary:

Purpose of the Role:
This role is pivotal in driving sales growth by targeting smaller customer and project opportunities. The Inside Sales Representative will evaluate daily customer leads and prepare quotations for requested services.

Key Responsibilities:
  • Assist the Sales team by generating pricing and quotes for new projects with both existing and prospective clients.
  • Identify and cultivate potential new clients through targeted accounts and prospect lists.
  • Assess all incoming inquiries and manage web requests, ensuring appropriate follow-up as necessary.
  • Inform new clients about available services and solutions related to waste generation, storage, transportation, and disposal.
  • Secure service agreements and onboarding documentation from clients.
  • Document all customer leads and quotes in SalesForce, generating regular progress reports.
  • Provide additional sales support as directed by the Strategy & Growth Manager.
Qualifications:

Education and Experience:
- Proven experience in customer service, sales, or quoting.
- Background in waste management and disposal is preferred.
- A degree in science, mathematics, or business is advantageous.

Skills and Competencies:
  • Results-oriented approach.
  • Strong customer relationship management abilities.
  • Commitment to meeting customer needs promptly.
  • Highly organized and methodical, capable of adhering to established processes.
  • Able to collaborate effectively across various functions.
  • Comfortable with remote client interactions via phone, email, or video.
  • Excellent verbal and written communication skills.
  • Proficient in office environments and computer applications.
Certifications:
  • Completion of required Veolia training.
  • High School Diploma.

Equal Opportunity Employment:
We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Disclaimer:
The information regarding salary, compensation, and benefits is accurate as of the posting date. The Company reserves the right to modify this information at any time, in accordance with applicable law.