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Technical Customer Service Specialist

2 months ago

Menomonee Falls, Wisconsin, United States Brunswick Corporation Full time

Are you prepared for your next career move?

Join us at Brunswick, a leading global entity in the marine sector, dedicated to redefining standards and pioneering innovative technologies that enhance experiences on the water and beyond. At Brunswick, we believe that "Next Never RestsTM," and we provide a range of thrilling career paths and development opportunities within cohesive teams shaping the future of marine recreation.

Navico Group operates as an independent division of Brunswick, recognized as the largest recreational marine enterprise worldwide. We are currently in search of a Technical Support Specialist to become a vital part of our team.

The technical support division is committed to fostering a positive customer journey by aiding in customer loyalty through technical assistance, product recommendations, and warranty services. This role will play a crucial part in the call center, ensuring that all customer commitments are fulfilled promptly. The individual will be tasked with providing technical support for our consumer product offerings.

Primary Responsibilities:

  • Enhance customer satisfaction through the technical support call center.
  • Address inquiries regarding product features, advantages, installation, proper sizing, and compatibility with other products.
  • Maintain accurate call center documentation and processing.
  • Resolve customer inquiries, offer remote troubleshooting, and respond to emails and voicemails.
  • Contribute to the development of FAQs and troubleshooting resources.
  • Review training materials related to products.
  • Organize and document established processes and procedures.
  • Assist in evaluating manuals, technical bulletins, and marketing materials to ensure customer satisfaction and precision.
  • Diagnose and troubleshoot using schematics, wiring diagrams, and various tools.
  • Ensure timely entry and electronic documentation of consumer and case information into Navico Group systems.
  • Support customers through product replacement or repair initiatives.

Education and Experience Requirements:

  • Minimum of 2 years of experience in electronics, marine installations, or RV electrical setups preferred.
  • ABYC and/or NMEA certification is advantageous.
  • Previous experience in consumer technical support is highly recommended.
  • FCC training/experience is beneficial.
  • Familiarity with receiving, warehousing, and inventory management is a plus.
  • Practical knowledge of AC and DC marine and RV electrical systems (wiring, terminations, basic circuit analysis, use of DVM).
  • Proficient in computer applications (including Microsoft Office Suite, ERP systems, and ability to learn internal systems).
  • Bilingual proficiency in Spanish is desirable.

Skill Requirements:

  • Demonstrated advanced troubleshooting abilities and capacity to navigate conflicts using effective problem-solving techniques.
  • Strong analytical skills; interpersonal relations; verbal and written communication; organizational skills.
  • Proven capability to read and interpret documents such as safety regulations, schematics, and operation manuals in English.
  • Team-oriented with excellent organizational and time management skills.
  • Exceptional presentation skills (writing, speaking, and telephone communication).
  • Strong organizational, oral, and written communication skills to effectively engage with team members and customers.
  • A positive, proactive attitude.
  • Collaborative and teamwork-focused.
  • Professional demeanor and presence.
  • Determination and a strong inclination for action.
  • Personal accountability and ownership mentality.
  • Good judgment, respect for others, and integrity.
  • Strong ability to interact with diverse individuals.

About the Company:

Navico Group stands as the global frontrunner in technology, systems, and solutions across various sectors, including Marine & RV and Specialty Vehicles. Our extensive portfolio features the industry's premier brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components, including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad, and Whale.

Our team is dedicated and motivated, striving daily to be the most reliable supply partner in the marine and mobile sectors.

Next is Now

We prioritize growth and development, acknowledging that individuals bring a wealth of experience and talent beyond mere technical qualifications. If your background aligns closely with what is outlined here, we encourage you to consider applying. A diverse range of experiences and skills, combined with passion, is essential for innovation and inspiration. We welcome applicants from all backgrounds and are prepared to provide accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law - for more information.

Brunswick and Workday Privacy Policies.

Brunswick does not accept applications, inquiries, or solicitations from unapproved staffing agencies or vendors.

All job offers will be communicated through the candidate portal created during the application process.

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