Leasing Associate

5 days ago

Baltimore, Maryland, United States AION Management LLC Full time
Job Description

AION Management LLC is seeking a highly motivated and results-driven Leasing Associate to join our team. As a Leasing Associate, you will play a critical role in maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing exceptional customer service.

Key Responsibilities:

Sales and Marketing:

  • Conduct all leasing activities at the property, responding to inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
  • Perform market surveys and physical shops of competitors to stay ahead of the competition.
  • Recommend strategies and programs for on-site marketing activity to increase qualified traffic and closing ratios.
  • Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
  • Initiate sales outreach plans, including new development, community management, internal and external communication, and support.
  • Attend weekly marketing meetings to stay informed and aligned with company goals.
  • Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative:

  • Inspect apartments with new residents at move-in and complete all necessary paperwork.
  • Support the Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate.
  • Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
  • Enter all prospect and resident data into Entrata in a timely manner.
  • Keep files, desk, and leasing area organized and compliant with company standards.
  • Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property-specific guidelines and occupancy standards.
  • Inspect market-ready units and models each morning to ensure they are ready for viewing.

Customer Service:

  • Assist in planning and preparation of resident functions, such as community events and activities.
  • Walk the property for curb appeal and overall property appearance to ensure it meets company standards.
  • Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
  • Provide excellent customer service and display a courteous and professional attitude toward all customers.
  • Maintain availability for resident functions, community-affiliated events, and weekends.
  • Perform other duties as required to support the team and company goals.
  • Maintain all leasing office standards and ensure a positive resident experience.

Requirements:

  • High school diploma or equivalent, college preferred.
  • 1-year customer service or sales experience (or relevant education).
  • In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire.
  • Strong computer skills, including Microsoft Office (Word, Excel).
  • Excellent English communication skills, both verbal and written.
  • Must be able to walk apartments and grounds, including steps and climbing stairs.
  • Occasionally requires lifting 20 pounds or less.
  • Must be available to work weekends and holidays.
  • Valid driver's license.
  • Hourly range $17-20 & Commission Pay.

FSLA Status: Non-Exempt

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