Property Management Associate

2 weeks ago

Baltimore, Maryland, United States Enterprise Community Partners Full time

About Enterprise Community Partners:

Enterprise is a national nonprofit organization dedicated to making quality housing accessible for the millions of families in need. We collaborate with community development organizations, invest capital for impactful initiatives, advocate for housing policies, and manage communities directly. Since our inception in 1982, we have invested $72 billion and created over 1 million homes across the United States, including the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, all aimed at fostering pride, empowerment, and belonging within communities.

Why Work at Enterprise?

At Enterprise, you will join a diverse and dedicated team committed to making a difference every day. You will have the opportunity to work alongside some of the brightest minds in the industry, driving systemic change and advancing racial equity. Here, you will find a supportive environment that values your growth and development.

Position Overview:

The Property Management Associate is responsible for ensuring a safe, appealing living environment for residents while delivering exceptional service and maintaining high levels of resident satisfaction. This role will also support operational efficiency and contribute to strong financial outcomes. In the absence of the Property Manager, this position will assume managerial responsibilities.

  • Exemplify the HEROES principles: HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE, and SUCCESS in all interactions.
  • Engage with residents regularly, ensuring effective and courteous communication with residents, team members, management, and guests to address concerns promptly.
  • Implement marketing strategies to achieve occupancy targets; adapt tactics based on market trends and competitive analysis.
  • Adhere to Enterprise Residential's policies and external regulations, ensuring a thorough understanding of operational and human resources protocols.
  • Ensure compliance with the Fair Housing Act, manage apartment showings and leasing processes, and oversee lease renewals.
  • Handle rent collection, monitor delinquencies, and maintain accurate financial records.
  • Provide leadership to the team in the absence of the Property Manager.
  • Promote resident services initiatives in collaboration with the Resident Services Department, engaging residents in community activities.
  • Prepare and distribute reports on operational and financial metrics.
  • Assist with processing property expenses, including vendor invoices.
  • Participate in required training sessions.
  • Keep the Property Manager informed of any operational issues.
  • Support other communities as directed by management.
  • Perform additional duties as assigned.

Supervisory Responsibilities:

While this role does not have direct reports, the Property Management Associate may undertake supervisory duties under the guidance of the Property Manager, including recruiting, training, and evaluating team members.

Essential Qualifications:

  • Minimum of three years of experience in property management, leasing, or a related field.
  • High School Diploma or G.E.D.
  • Certification as NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) or equivalent, with a commitment to obtain certifications as needed.
  • Ability to thrive in a fast-paced environment with strong organizational skills and the capacity to manage multiple priorities.
  • Excellent verbal and written communication skills, with the ability to interact effectively with a diverse group of residents and associates.
  • Strong problem-solving skills and the ability to apply logic and reasoning to operational challenges.
  • Proficient in reading and understanding policies, procedures, and business correspondence in English.
  • Strong computer skills, particularly in Microsoft Word and Excel, with the ability to learn new applications quickly.
  • Exceptional interpersonal skills, a positive attitude, and a strong customer service orientation.
  • Attention to detail and the ability to manage a high volume of communications.

Requirements:

  • Must possess and maintain reliable transportation.

Compensation and Benefits:

Enterprise offers a comprehensive total rewards package, including competitive compensation, health benefits, retirement plans, and opportunities for professional development.

Physical Demands:

The physical demands of this position include the ability to read, write, stand, walk, sit, and use hands for various tasks. The role may require lifting or carrying weights up to 25 lbs and accessing all areas of the community.

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